Connect With Our Commercial Waste Team

To request a registration link, please click the below to provide us with the relevant details or alternatively, you can call us directly to set up your login.

Or Call  0345 606 0460

You can view your service schedule via your online customer hub. Simply log in to your account, and you'll have instant access to your up-to-date collection schedule, allowing you to see exactly when your next service is due.

Or Call  0345 606 0460

If you would like to book an additional collection or have an on-demand request, we're here to help. You can easily get in touch with us through your online customer hub, where you can access live chat. Alternatively, you can call us directly at 0345 606 0460. Our phone and live chat support channels are available Monday-Friday, from 8:30am-5pm. Our team is ready to assist you with scheduling your additional collection or fulfilling your on-demand request.

We’re very sorry to hear one of your collections has been missed. We can assure you, we make every effort to keep to our agreed schedule. We aim to recover any missed collections within 48 hours, however please contact us if you require further support on this. 

You can easily get in touch with us through your online customer hub, where you can access live chat. Alternatively, you can call us directly at 0345 606 0460. Our phone and live chat support channels are available Monday-Friday, from 8:30am-5pm. 

Whether you need to increase or decrease your collection frequency, change container sizes, or add new services, we're committed to finding the best solution for your waste management needs. Making changes to your service is easy, and we're here to ensure a smooth transition.

The most efficient way to request changes to your waste services is through your customer hub. Simply log in and navigate to the service change section, where you can submit your request quickly and conveniently.

If you prefer to discuss your service changes with a team member, we're just a phone call away. Please feel free to contact us at 0203 991 6209, and our team will be happy to guide you through the process.

To view your invoice or credit note, this can be found in the billing section of your online customer hub. 

We're here to help you with any questions about your invoice or credit note. We recommend using our live chat feature available through your customer hub, where you can access live chat. Alternatively, if you prefer to speak with someone directly, please don't hesitate to call us at 0345 606 0460. Our phone and live chat support channels are available Monday-Friday, from 8:30am-5pm. The dedicated customer service team is available to address your queries and ensure your complete satisfaction.

We’re very sorry to hear one of your collections has been missed. We can assure you, we make every effort to keep to our agreed schedule. For all local resident enquiries, our customer service teams are available from Monday - Friday, 9am - 5pm.